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Utility customers willing to pay more for liveability projects, study shows

4 Mar

Hunter Water’s largest ever residential customer survey has shown its customers are willing to pay more for projects that benefit the community.

How this utility changed customer behaviour with a simple text message

18 Feb

When faced with the problem that 20% of its customers were receiving a final notice before paying their bills, Yarra Valley Water (YVW) went to … Read more

New strata service to reduce water charges in Sydney buildings

21 Aug

Early results from Sydney Water’s WaterFix strata service show the program could save one Sydney CBD apartment building up to $44,000 a year in … Read more

Utilities need to make great customer experience a priority, say experts

17 May

Water utilities must invest in customer care and a personalised approach if they wish to remain competitive in the long term, delegates at the … Read more

Rainwater harvesting tanks save consumers millions

13 Apr

Australian governments are being encouraged to make rainwater harvesting a priority after recent research demonstrated the financial rewards.

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Asset Management

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Indigenous Engagement

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Climate Change

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Wastewater Treatment

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Water Treatment