How this utility changed customer behaviour with a simple text message 18 Feb When faced with the problem that 20% of its customers were receiving a final notice before paying their bills, Yarra Valley Water (YVW) went to … Read more
Sydney Water's customer experience design program 15 Jun By M Storey, A Nair, J Isben, R Davies and D Kernahan. First published in Water e-Journal Vol 1 No 3 2016.
