SA Water improves outcomes for 1.7 million customers 31 Jan A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more
Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
Water Corporation helping struggling customers pay their bills 7 Jan The number of Water Corporation customers having their water shut off as a result of not paying their water bills has reduced by 60% since … Read more
Victorian utility adopts innovative billing software to improve customer service 18 Dec Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.
Victoria’s new water pricing framework rewards utilities that put customers first 9 Oct A new water pricing framework that puts customer engagement at the heart of utilities’ submissions has led to fast-tracked approvals and some … Read more
Drought-affected community gets first ever water supply connection 28 Sep Residents of a small town in northern New South Wales (NSW) will have a potable water supply connected to their homes for the first time.
