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SA Water improves outcomes for 1.7 million customers

31 Jan

A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more

Sydney Water’s customer hub: Towards an enhanced customer experience

15 Jan

By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.

Water Corporation helping struggling customers pay their bills

7 Jan

The number of Water Corporation customers having their water shut off as a result of not paying their water bills has reduced by 60% since … Read more

Victorian utility adopts innovative billing software to improve customer service

18 Dec

Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.

Victoria’s new water pricing framework rewards utilities that put customers first

9 Oct

A new water pricing framework that puts customer engagement at the heart of utilities’ submissions has led to fast-tracked approvals and some … Read more

Drought-affected community gets first ever water supply connection

28 Sep

Residents of a small town in northern New South Wales (NSW) will have a potable water supply connected to their homes for the first time.

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