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How SA Water is using technology to improve the customer experience

9 Jun

A real-time incident mapping system has transformed how SA Water responds to customer concerns.

SA Water improves outcomes for 1.7 million customers

31 Jan

A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more

Sydney Water’s customer hub: Towards an enhanced customer experience

15 Jan

By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.

How SA Water is meeting changing customer expectations

12 Sep

In order to deliver on its vision of ‘world class water services for a better life’, SA Water is focused on listening to – and learning from – … Read more

How can utilities keep up with changing customer expectations?

6 Jul

An online bill simulator is helping one utility better understand customer expectations by letting residents make choices about which water … Read more

Utilities need to make great customer experience a priority, say experts

17 May

Water utilities must invest in customer care and a personalised approach if they wish to remain competitive in the long term, delegates at the … Read more

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Asset Management

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Indigenous Engagement

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Climate Change

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Wastewater Treatment

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Water Treatment