How SA Water is using technology to improve the customer experience 9 Jun A real-time incident mapping system has transformed how SA Water responds to customer concerns.
SA Water improves outcomes for 1.7 million customers 31 Jan A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more
Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
How SA Water is meeting changing customer expectations 12 Sep In order to deliver on its vision of ‘world class water services for a better life’, SA Water is focused on listening to – and learning from – … Read more
How can utilities keep up with changing customer expectations? 6 Jul An online bill simulator is helping one utility better understand customer expectations by letting residents make choices about which water … Read more
Utilities need to make great customer experience a priority, say experts 17 May Water utilities must invest in customer care and a personalised approach if they wish to remain competitive in the long term, delegates at the … Read more
