Supporting customers through financial challenges 15 Jan The Staying Connected program at Icon Water is not just about looking after customers when they’re struggling financially. More importantly, … Read more
Week in water: updates from across the water community 1 Nov This week in water, the State of the Climate Report confirms significant shifts in Australia’s climate, while CSIRO marks a historic step … Read more
Applying digital-metering data to reduce customer usage 13 Apr Domestic digital metering offers highly granulated data about customer usage patterns, but can this insight be leveraged to motivate more … Read more
People-first approach key to outstanding customer service 9 Mar When it comes to providing outstanding customer service, customers’ needs are key, but one Victorian utility recently recognised … Read more
Use customer insights for discretionary services 14 Apr Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more
Digital transformation for Yarra Valley Water 26 Mar While customer-facing innovations get most of the attention, back office improvements offer some of the most exciting digital transformations … Read more