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Driving sustainable water management through pricing and governance

27 Mar

Most Australians are familiar with the Bunnings Warehouse jingle – "lowest prices are just the beginning" – unfortunately, it’s not as simple … Read more

Supporting customers through financial challenges

15 Jan

Financial support

The Staying Connected program at Icon Water is not just about looking after customers when they’re struggling financially. More importantly, … Read more

Week in water: updates from across the water community

1 Nov

This week in water, the State of the Climate Report confirms significant shifts in Australia’s climate, while CSIRO marks a historic step … Read more

Applying digital-metering data to reduce customer usage

13 Apr

Domestic digital metering offers highly granulated data about customer usage patterns, but can this insight be leveraged to motivate more … Read more

People-first approach key to outstanding customer service

9 Mar

When it comes to providing outstanding customer service, customers’ needs are key, but one Victorian utility recently recognised … Read more

Use customer insights for discretionary services

14 Apr

Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more

Latest Industry News-Tag-Asset Management

Asset Management

Latest Industry News-Tag-Indigenous Engagement

Indigenous Engagement

Latest Industry News-Tag-Climate Change

Climate Change

Latest Industry News-Tag-Safety

Latest Industry News-Tag-Watewater Treatment

Wastewater Treatment

Latest Industry News-Tag-Water Treatment

Water Treatment