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How this utility changed customer behaviour with a simple text message

18 Feb

When faced with the problem that 20% of its customers were receiving a final notice before paying their bills, Yarra Valley Water (YVW) went to … Read more

Sydney Water’s customer hub: Towards an enhanced customer experience

15 Jan

By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.

Real time customer experience mapping

8 Jan

By J Anese, L Hannant, O Taudou and U Kaeding. First published in Water e-Journal Vol 3 No 4 2018.

Lifting the 'big data' veil

31 Jan

By P Prevos. First published in Water e-Journal Volume 2 No 1 2017.

Sydney Water's customer experience design program

15 Jun

By M Storey, A Nair, J Isben, R Davies and D Kernahan. First published in Water e-Journal Vol 1 No 3 2016.

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Latest Industry News-Tag-Asset Management

Asset Management

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Indigenous Engagement

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Climate Change

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Wastewater Treatment

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Water Treatment