How this utility changed customer behaviour with a simple text message 18 Feb When faced with the problem that 20% of its customers were receiving a final notice before paying their bills, Yarra Valley Water (YVW) went to … Read more
Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
Real time customer experience mapping 8 Jan By J Anese, L Hannant, O Taudou and U Kaeding. First published in Water e-Journal Vol 3 No 4 2018.
Lifting the 'big data' veil 31 Jan By P Prevos. First published in Water e-Journal Volume 2 No 1 2017.
Sydney Water's customer experience design program 15 Jun By M Storey, A Nair, J Isben, R Davies and D Kernahan. First published in Water e-Journal Vol 1 No 3 2016.
