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Community engagement leads pricing submission for Victorian utility

19 Aug

In the next five years, Coliban Water is facing a near-tripling of capital investment compared to the past five years, with key pressures to … Read more

Use customer insights for discretionary services

14 Apr

Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more

As the COVID-19 pandemic continues, water utilities step up to support customers doing it tough

20 Apr

As the COVID-19 pandemic continues to put pressure on the Australian economy, water utilities are stepping up to assist customers and … Read more

Smart water metering technology for water management in urban areas

7 Feb

By T Randall and R Koech. First published in Water e-Journal Vol 4 No 1 2019.

Victorian utility adopts innovative billing software to improve customer service

18 Dec

Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.

Here’s how Gentrack helps utilities manage billing engines

27 Apr

With digitalisation offering new heights in customer satisfaction for the water industry, one software company has been helping utilities … Read more

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Asset Management

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Indigenous Engagement

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