Customer Experience - National Awards
Overview
The Customer Experience Award promotes a culture of valuing excellent customer experience and moving towards customer centricity. Our future success and a sustainable water future will depend on providing valued products and services in a dynamic environment.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
- Describe you customer experience initiative (300 words)
- Describe how it was defined and delivered including involvement or role of organisational leadership, customers and other areas of the business in the delivery (500 words)
- Describe how it improved the customer centric culture in your organisation (300 words)
- Outline the impact/benefits to customers (include evidence on what has changed in regard to influence on business decisions or customer outcomes, what did it look like including, improvements in customer experience measures, e.g. CSAT, NPS) (500 words)
- Can this initiative be transferred more broadly? If yes, how? (300 words)
Closing Date
28 February 2025
Water Industry Safety Excellence Award - National AWARDS
Overview
The Water Industry Safety Excellence Award acknowledges outstanding initiatives and team contributions in considering and playing an active part in the area of safety improvement and injury prevention across the entire water industry.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
- Provide a brief overview of the safety initiative (210 words)
- Outline what the safety issue is/was and the process to establish the root cause (160 words)
- State the assessment of the hierarchy of control and how the highest feasible level of control was adopted (210 words)
- Describe the process established to trial and develop the solution (160 words)
- To what extent were key stakeholders consulted about the chosen process (210 words)
- Is this initiative an original concept? How did others contribute to the development? (210 words)
- Describe the health and safety benefits achieved by the initiative, including the improvements in organisational or team health and safety performance (260 words)
- Can this initiative be transferred more broadly? If yes, how? (210 words)
Closing Date
28 February 2025
R&D Excellence Award
Overview
The R&D Excellence Award recognises projects that challenge current practice and address the need for a sustainable future. These projects add to the conservation or better use of water resources, knowledge of water technology, environment, sociology, economics or culture aspects. This award is open to research and development of all types, including early-stage.
Entry for the R&D Excellence Award is at a state or territory level with winners eligible for national awards.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
- Project executive summary (150 words)
- Outline the most significant contribution of the R&D project to achieving a prosperous and sustainable water future (250 words)
- Provide evidence of research excellence e.g. competitive funding awarded, industry acceptance (uptake), honours and prizes (250 words)
- Demonstrate t he social, economic, environmental and/or cultural impacts of the project, how the impact has been achieved and by whom (250 words)
- Provide evidence of the broader engagement of R&D outcomes e.g. publications (media and journals), presentations or demonstrations (250 words)
Closing Dates
- QLD: 5 August 2024
- NT: 9 August 2024
- VIC: 23 August 2024
- WA: 4 September 2024
- SA: 11 September 2024
- TAS: 27 September 2024
- ACT: 15 November 2024
- NSW: 1 November 2024
Innovating for Sustainable Water and Environmental Outcomes Award (WA Only)
Overview
The Innovating for Sustainable Water and Environmental Outcomes Award recognises achievements of innovators in Western Australian in fostering the advancement of sustainable water management and/or significant environmental outcomes of water management practices. The innovation can relate to financing, design, construction, communication, planning, management, rehabilitation, marketing, sustainability and/or use of technology.
The winner of this award will receive a one year AWA corporate bronze membership.
Eligibility
Open to AWA members and non members, however the lead organisation must be a not-for-profit, local government body, non-government organisation, school or small business.
Submissions should be less than $2 million aggregated turnover per project.
Projects or initiatives must have taken place in the last two years within Western Australia.
Conditions of Entry
Submission Criteria
- Project date (commenced - completed)
- Describe your innovation and why it is innovative (500 words)
- What is the innovation's relevance to the WA water industry? (500 words)
- What are the projected benefits to the local water industry? What specific problem can be/was solved with your innovation? (500 words)
- Describe the applications of your innovation (and if applicable include examples of where your innovation has been put in practice) (500 words)
Closing Date
WA: 4 September 2024
Sponsors
