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Australian water association
PO Box 222, St Leonards NSW 1590
Tel: 1300 361 426

Program & Networks > Specialist Networks (for members) > Water Retail >
Water Retail
  • The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.  


    Key activities include: 

    • Sharing of retail function challenges and implemented solutions 
    • Sharing of upcoming issues in the retail water sector including information sharing engagement with regulators and stakeholders 
    • Sharing of new systems and technologies appropriate to the retail function
    • Networking activities aimed at increasing communication and sharing of knowledge amongst members 
    • Bringing in expertise from other retail industry sectors to share knowledge of problems and solutions which may be applicable to the water sector  


    To join this network you must be an AWA member. 



    If you have any questions about this network, or others, please contact AWA at  








    Ozwater'15 - Call For Papers  
    Closing 28 August 2014 

    AWA is calling for abstract submissions for Australia's international water conference and exhibition - Ozwater'15. The overall theme 

    for the event is 'Water for Growth and Prosperity", with key sub-themes in:  

    • Technology, Operations and Asset Management, 
    • Governance, Regulation and Structure, 
    • Water for Rural, Remote and Regional Communities, 
    • Water for Agriculture, Food and Beverages, 
    • Water for Mining, Resources and Power,  
    • The Customer and Community, and 
    • Liveable Cities. 

    Submissions close 28 August - don't miss your chance to share your ideas, research, or initiative, and the opportunity to collaboratively 

    encourage innovation and professional development.


    Visit to find out more and submit your abstract.



    mySouthEastWater- In November, South East Water became the first water retailer in Australia to introduce a self-service website, giving c

    ustomers the option to log on, view and make changes to their water account at a time that suits them. 


    Water Retail Newsletter - November 2012


    Water Retail Network Action Plan 2012-13


    Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission 


    Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)



    To find out when our next event is being held, please contact us at


    More AWA events can be found here


    Got any ideas for our network?  We are driven by our member's interests, so why not send us an email and let's see what we can do!