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The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.
Key activities include:
To join this network you must be an AWA member.
mySouthEastWater- In November, South East Water became the first water retailer in Australia to introduce a self-service website, giving c
ustomers the option to log on, view and make changes to their water account at a time that suits them.
Water Retail Newsletter - November 2012
Water Retail Network Action Plan 2012-13
Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission
Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)
The Australian Water Association's Water Retail Specialist Network is pleased to present a free one-day forum in Victoria which will consider current practice in customer service and satisfaction within Australian water utilities. Register here.
To find out when our next event is being held, please contact us at firstname.lastname@example.org
More AWA events can be found here.
Got any ideas for our network? We are driven by our member's interests, so why not send us an email and let's see what we can do!