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The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.
Key activities include:
To join this network you must be an AWA member.
mySouthEastWater- In November, South East Water became the first water retailer in Australia to introduce a self-service website, giving customers the option to log on, view and make changes to their water account at a time that suits them.
Water Retail Newsletter - November 2012
Water Retail Network Action Plan 2012-13
Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission
Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)
Water Retail Forum confirmed for Ozwater’14 – REGISTER TODAY!
The AWA Water Retail Specialist Network Committee is excited to confirm its inaugural Water Retail Forum to be held on the opening day of Ozwater’14 in Brisbane, the 29th April 2014.
IT’S NOT JUST ABOUT PIPES AND PUMPS -
FROM METER TO CASH TO RETAIL PROCESSES
This specialist stream will explore the shift in the water sector to place a greater focus on the needs of customers in a modern world of water retailing.
This is your chance to engage with industry experts in the fields of meter value, customer satisfaction monitoring and debtor management, including:
* Stephen Fernando, Manager Business Services, Mackay Council * Edgar Johnson - Global Service Line Leader, GHD Pty Ltd * Aaron Baker - GM Smart World Solutions, Gentrack
After lunch, a special panel session will also be hosted by Tony Kelly, exploring the views of some of the leaders of the Australian water sector:
* George Theo - Chief Executive Officer, Unitywater * Kim Wood - Managing Director, Hunter Water Corporation * Kevin Young - Managing Director, Sydney Water Corporation
DOWNLOAD THE LATEST PROGRAM FOR THE WATERRETAIL FORUM AND REGISTER TODAY.