Australia's leading water membership association, providing training, courses and industry events including Ozwater.
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The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.
Key activities include:
To join this network you must be an AWA member.
ustomers the option to log on, view and make changes to their water account at a time that suits them.
Water Retail Newsletter - November 2012
Water Retail Network Action Plan 2012-13
Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission
Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)
Early-bird registrations are now open for Ozwater’15, Australia’s largest water and conference exhibition.
This comprehensive three day event will feature inspirational international and national keynote speakers, numerous invited speakers, scientific and technical papers from industry experts, case studies, workshops and more.
International and national keynote speakers include:
More AWA events can be found here.
Got any ideas for our network? We are driven by our member's interests, so why not send us an email and let's see what we can do!