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Australian water association
AUSTRALIAN WATER ASSOCIATION
PO Box 222, St Leonards NSW 1590
Tel: 1300 361 426

 
Program & Networks > Specialist Networks (for members) > Water Retail >
Water Retail
  • The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.  

      

    Key activities include: 

     
    • Sharing of retail function challenges and implemented solutions 
    • Sharing of upcoming issues in the retail water sector including information sharing engagement with regulators and stakeholders 
    • Sharing of new systems and technologies appropriate to the retail function
    • Networking activities aimed at increasing communication and sharing of knowledge amongst members 
    • Bringing in expertise from other retail industry sectors to share knowledge of problems and solutions which may be applicable to the water sector  

     

    To join this network you must be an AWA member. 

     

     

     
    If you have any questions about this network, or others, please contact AWA at networks@awa.asn.au.  

     

     


     

     

    LATEST NEWS/RESOURCES  

     

    UPCOMING EVENTS  

     

    mySouthEastWater- In November, South East Water became the first water retailer in Australia to introduce a self-service website, giving customers the option to log on, view and make changes to their water account at a time that suits them. 

     

    Water Retail Newsletter - November 2012

     

    Water Retail Network Action Plan 2012-13

     

    Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission 

     

    Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)

     

     

    Water Retail Forum confirmed for Ozwater’14 – REGISTER TODAY!

     

    The AWA Water Retail Specialist Network Committee is excited to confirm its inaugural Water Retail Forum to be held on the opening day of Ozwater’14 in Brisbane, the 29th April 2014.

     

                            IT’S NOT JUST ABOUT PIPES AND PUMPS -

                         FROM METER TO CASH TO RETAIL PROCESSES

     

    This specialist stream will explore the shift in the water sector to place a greater focus on the needs of customers in a modern world of water retailing.

     

    This is your chance to engage with industry experts in the fields of meter value, customer satisfaction monitoring and debtor management, including:

        * Stephen Fernando, Manager Business Services, Mackay Council
        * Edgar Johnson - Global Service Line Leader, GHD Pty Ltd
        * Aaron Baker - GM Smart World Solutions, Gentrack

     

    After lunch, a special panel session will also be hosted by Tony Kelly, exploring the views of some of the leaders of the Australian water sector:

        * George Theo - Chief Executive Officer, Unitywater
        * Kim Wood - Managing Director, Hunter Water Corporation
        * Kevin Young - Managing Director, Sydney Water Corporation

                                                                                                        

    DOWNLOAD THE LATEST PROGRAM FOR THE WATER
    RETAIL FORUM AND REGISTER TODAY.

     

     

     

ACT IWAA