Australia's leading water membership association, providing training, courses and industry events including Ozwater.
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The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.
Key activities include:
To join this network you must be an AWA member.
AWA is calling for abstract submissions for Australia's international water conference and exhibition - Ozwater'15. The overall theme
for the event is 'Water for Growth and Prosperity", with key sub-themes in:
Submissions close 28 August - don't miss your chance to share your ideas, research, or initiative, and the opportunity to collaboratively
encourage innovation and professional development.
Visit www.ozwater.org to find out more and submit your abstract.
mySouthEastWater- In November, South East Water became the first water retailer in Australia to introduce a self-service website, giving c
ustomers the option to log on, view and make changes to their water account at a time that suits them.
Water Retail Newsletter - November 2012
Water Retail Network Action Plan 2012-13
Business Snapshot - don't take advantage of the disadvantaged - Australian Competition and Consumer Commission
Optimizing the Water Utility Customer Contact Center (Water Research Foundation/US EPA, 2010 - external link)
To find out when our next event is being held, please contact us at firstname.lastname@example.org
More AWA events can be found here.
Got any ideas for our network? We are driven by our member's interests, so why not send us an email and let's see what we can do!